Internal Conflict Management Policies: does Your Organization Have One?

Does your organization include a conflict management pledge and policy in your new hire packet? Does your internal conflict management policy and procedure define what "professional workplace" means? If conflict keeps escalating and does not seem to have a way forward for resolving, your organization may benefit from collaboration with a conflict management and dispute resolution consultant to address this deficit in your organization. The investment in time and cost to develop a comprehensive, yet simple, conflict management and resolution workplace policy that identifies the expected behaviors, provides definitions and incorporates a proactive system for positively addressing conflict will be a worthwhile investment.

For example, crafting a New Hire Conflict Resolution Pledge can save an organization time and create clear expectations and accountability in the hiring process. A company Conflict Resolution policy will clarify expected conduct and behavior that includes how the company defines conflict and the very sources of conflict. Integrating skill training will increase both the capacity and accountability for all employees and managers. Clearing stating the process for addressing conflict (i.e., lowest level to taking it to a third party) further demonstrates the organizations commitment to constructive conflict management by letting employees know what their options are.

I invite you to contact us for an initial complementary assessment to determine what your needs are. We have standard programs and customizable options.