Does your organization include a conflict management pledge and policy in your new hire packet? Does your internal conflict management policy and procedure define what "professional workplace" means? If conflict keeps escalating and does not seem to have a way forward for resolving, your organization may benefit from collaboration with a conflict management and dispute resolution consultant to address this deficit in your organization. The investment in time and cost to develop a comprehensive, yet simple, conflict management and resolution workplace policy that identifies the expected behaviors, provides definitions and incorporates a proactive system for positively addressing conflict will be a worthwhile investment.

For example, crafting a New Hire Conflict Resolution Pledge can save an organization time and create clear expectations and accountability in the hiring process. A company Conflict Resolution policy will clarify expected conduct and behavior that includes how the company defines conflict and the very sources of conflict. Integrating skill training will increase both the capacity and accountability for all employees and managers. Clearing stating the process for addressing conflict (i.e., lowest level to taking it to a third party) further demonstrates the organizations commitment to constructive conflict management by letting employees know what their options are.

I invite you to contact us for an initial complementary assessment to determine what your needs are. We have standard programs and customizable options.

There has been a lot of change in the last few weeks. Some of these changes may feel welcomed but for many, the uncertainty and frustration is real. It can also feel overwhelming.

I became a mediator because of my strong values of fairness and access to justice. I believe in our Constitution and the Rule of Law. It is what makes a democracy a democracy and a society civil. This country is not perfect and the awareness that the prosperity and enjoyment of an American life has, and continues, to come at the expense of others not having the same access and enjoyment.

As a mediator, I value the process of creating a balance in the mediation space where all parties are "equal" in their ability to self-determine how they want to be present, give voice to what they want to share, and what outcomes they want to agree to.  Power differentials continue but in that moment, a mediator works with the parties where empathy, understanding and compassion can exist within the sanctity of the mediation space. In my opinion, the best outcomes of mediation are where empathy, understanding and compassion become the new normal for parties --the friends, co-workers, neighbors, parents, families -- and continue beyond the mediation experience.

If you are feeling helpless and unsure about how you can bring your voice to those that are elected to represent your interests, whatever your values are, I challenge you to daily reach out and make your voice heard; to express your opinions, needs and values. Mediation helps to humanize relationships by bringing people together to voice and address their needs. I believe that by calling our Representatives, Senators and the White House -- even those that don't officially represent you -- you will be heard. Your voice matters so use it.

White House 202-456-1414 or 202-456-1111 to leave a comment.
Capitol 202-224-3121 (ask to speak to whomever you choose).